Relevant Skills: Making Good Inquiries

Significant time is spent in both an audit and review engagements making inquiries of management and others. In this course you will learn five key principles necessary for performing an effective client interview. These include preparing for an interview, listening to what you are told, ...

On demand, 1.5 hour(s)

$149 ($199)

4.43 (111)

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Course Description

Significant time is spent in both an audit and review engagements making inquiries of management and others. In this course you will learn five key principles necessary for performing an effective client interview. These include preparing for an interview, listening to what you are told, observing body language and asking appropriate follow-on questions. You will also learn some strategies to use when you feel you are not being provided with complete or truthful responses.

Course Walkthrough

  • Course: Making Good Inquiries
  • Assessment: Making Good Inquiries
  • Making Good Inquiries Slide Deck
  • Forum: Participant Discussions
  • Feedback / comments
  • Certificate: Soft Skills: Making Good Inquiries

About the Instructor(s)

Picture of Stuart Hartley
Stuart Hartley

Stuart Hartley is the founder and president of FocusROI Inc., a specialized consulting firm that provides business writing, training, advisory services and quality control monitoring.

Stuart is a chartered accountant in the United Kingdom and a chartered professional accountant in Canada, and he has also worked in the United States. Prior to creating FocusROI, he was a senior audit partner at BDO. During that time, he was the national director of accounting and auditing and a member of CPA Canada's Auditing Standards Committee. He helped develop BDO's international audit methodology and has trained extensively on auditing practice and CaseWare implementation around the world. Before BDO, he spent two years on executive interchange with the office of the Auditor General of Canada, where he developed methodology for performing value-for-money assignments and performed comprehensive audits.

Stuart is the primary author of the Professional Engagement Guide (PEG) which is published annually by CPA Canada. Before that he authored the Canadian Professional Engagement Manual (C-PEM) and the Professional Engagement Manual (PEM) for over 20 years. In addition, Stuart is the author of:

  • the Quality Assurance Manual (QAM), published by CPA Canada.
  • the Guide to Using International Standards on Auditing in the Audits of Small- and Medium-Sized Entities; published by the International Federation of Accountants
  • the Guide to Review Engagements, published by the International Federation of Accountants.
  • a Risk Management Primer for Directors of Not-for-Profit Organizations and the Risk Management Toolkit for Not-for-Profit Executives, both published by the Canadian Society of Association Executives.

Stuart also publishes articles and is a popular instructor of professional training courses.